S T O R E
shipping & returns
shipping policy
SHIPPING AND RETURNS
DOMESTIC SHIPPING IS PROVIDED BY USPS
INTERNATIONAL SHIPPING IS PROVIDED BY DHL EXPRESS
WITH BOTH THESE SERVICES A TRACKING NUMBER WILL BE PROVIDED IN YOUR SHIPPING CONFIRMATION EMAIL FOR YOU TO TRACK YOUR PURCHASE.
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PLEASE NOTE: FOR INTERNATIONAL ORDERS WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS LEFT OUR FACILITY. CUSTOMS CHARGES AND FEES ARE THE SOLE RESPONSIBILITY OF THE BUYER. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES AND CHARGES, PLEASE SPEAK TO YOUR LOCAL POSTAL OR CUSTOMS OFFICE FOR MORE INFORMATION. IF CUSTOMS FEES AND CHARGES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED AND YOU WILL NOT RECEIVE A REFUND FOR SHIPMENT COSTS.
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DELIVERY CONFIRMATION
YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH A TRACKING NUMBER WHEN THE ART OF LASHES HAS SHIPPED YOUR ORDER. ONCE DELIVERY CONFIRMATION BECOMES AVAILABLE, THE ART OF LASHES IS NO LONGER LIABLE FOR ANY LOST, STOLEN, OR MISPLACED PACKAGES.
IT IS THE PURCHASER'S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION. PLEASE ENSURE YOU HAVE ITEMS DELIVERED TO A LOCATION WHERE YOU WILL BE ABLE TO COLLECT YOUR PACKAGE.
IF YOU ORDER PRODUCTS THAT WE DO NOT HAVE IN STOCK, OUR WAREHOUSE TEAM WILL NOTIFY YOU AND REFUND YOU FOR THAT PRODUCT IMMEDIATELY.
return & exchange policy
DAMAGED / MISSING MERCHANDISE
PLEASE INSPECT ALL PACKAGES IMMEDIATELY UPON DELIVERY. IF YOU BELIEVE THAT AN ITEM IS DAMAGED/MISSING, PLEASE NOTIFY US VIA EMAIL WITHIN TWENTY-FOUR (24) HOURS OF RECEIPT OF THE PRODUCT. IT MAY BE NECESSARY FOR US TO CONTACT THE COURIER COMPANY FOR DAMAGE INSPECTION AND OPEN A CLAIM. ALL ORIGINAL PACKING MATERIALS MUST BE KEPT FOR CLAIM PURPOSES. IN ALL CASES THE DAMAGED MERCHANDISE MUST BE RETURNED ALONG WITH PACKAGING MATERIALS. THE ART OF LASHES RESERVES THE RIGHT TO EITHER REPLACE THE ITEM OR OFFER AN IN-STORE CREDIT TOWARDS OTHER PRODUCTS. NO RETURN WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE.
MERCHANDISE EXCHANGE / RETURNS
THE ART OF LASHES MUST BE NOTIFIED BY EMAIL WITHIN TEN (10) BUSINESS DAYS OF RECEIPT OF YOUR MERCHANDISE TO GRANT AN EXCHANGE. ORDERS OVER TEN (10) DAYS OLD ARE NON-RETURNABLE OR REFUNDABLE. RETURN SHIPPING FEES APPLY ON EXCHANGES. ONCE YOUR ITEM HAS BEEN INSPECTED, YOU WILL BE REFUNDED FOR THE RETURNED ITEMS ON THE SAME METHOD OF PAYMENT YOU PURCHASED THE ORDER WITH. ALL ITEMS NEED TO BE RETURNED WITHIN FOURTEEN (14) DAYS OF RECEIPT. NO EXCHANGES WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. ITEMS MUST BE IN UNOPENED AND IN THE ORIGINAL PACKAGING.
RETURN ADDRESS:
THE ART OF LASHES
750 Main St
Ste 2
Winchester, MA 01890
IMPORTANT: WHEN MAILING YOUR RETURNS TO THE ART OF LASHES PLEASE ENSURE YOU INCLUDE YOUR NAME, BUSINESS NAME, E-MAIL ADDRESS, CONTACT NUMBER AND REASON FOR RETURNING.
IF A SHIPMENT IS RETURNED DUE TO ENTERING AN INCORRECT ADDRESS (NOT INCLUDING A BUILDING OR SUITE NUMBER) OR AN OVERSIGHT ON THE PURCHASER'S BEHALF (ERRORS IN THE PRODUCT(S) SELECTED), SHIPPING & HANDLING FEES WILL APPLY. IN THE EVENT THAT A RETURN IS A RESULT OF OUR ERROR, WE WILL PAY THE RETURN SHIPPING FEE. ONCE THE ITEM(S) ARE RETURNED, PLEASE ALLOW TWENTY-FOUR (24) HOURS FOR RE-PROCESSING.
CANCELLATIONS
ALL ORDERS CAN BE CANCELED WITHOUT PENALTY UP UNTIL IT HAS BEEN PACKAGED - ONCE PACKAGED A 15% RE-STOCKING FEE APPLIES. ONCE SHIPPED AN ORDER CANNOT BE CANCELED OR RETRIEVED.
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